viber web freeze on welcome to viber screen

I would like to avoid factory resetting it but if that's the only way to go, then be it. I believe the memory being full could be the reason. My phone's memory was pretty full and I had earlier that day previous to restarting downloaded a few kids' app for my daughter. If I press volume down to select cancel and restart phone, it goes back to being stuck on logo screen. Rakuten TVRakuten KoboRakuten ViberRakuten Viki. If I press volume up and continue, it says 'downloading' and nothing happens. Withdraw cashbackConvert cashback to PointsGift Fan Tokens10 welcome bonus. Pressing volume UP and DOWN and Power will display a warning message about custom OS. Pressing then volume down while restarting won't go into safe mode. Pressing and holding the volume down and power will only restart. Since then, it only shows the Samsung logo screen. It restarted but it showed software downloading, then updating apps, then it went into a boot screen where it showed a few options and I chose 'try to restart again'. I rebooted it by pressing and holding the power + volume down button. I plugged it, turned it on and it didn't display the apps on the SD card. So I was using my Samsung Galaxy A8 (2018) last night and it died because it wasn't charging.

Viber web freeze on welcome to viber screen